Returns, Refunds & Exchange
If you are unhappy with your purchase or if you have a change of mind you may return the products subject to the below.
House of Cleaning Supplies reserves the right at its sole discretion to refuse refund on change of mind purchases, if House of Cleaning Supplies accepts the return, once we receive the product we will refund the purchase price minus a 15% restocking fee. We also reserve the right to apply credit over refund at our discretion.
Returns are based on the following criteria being met;
- It is in a condition that is suitable for resale – (i.e no damage to outer carton or damage to the product itself, and the box is still sealed and complete with all parts, instructions and accessories)
- Proof of purchase from our website
- Must be within 3 days of receiving the product
- You have notified us and we have approved the return
- You provide House of Cleaning Supplies by way of email a detailed description of the reason for return. We may also ask you to email us supporting photos, video or documentation concerning the product.
- All returns, refunds and credits are at the sole discretion of House of Cleaning Supplies.
Should there be a fault with the item or the item was damaged on delivery or the item is significantly different to that shown to you either in person or online please contact us immediately and we will organise to have the item/s returned to our warehouse for assessment and arrange the appropriate refund, credit or exchange.
If you have any questions about the returns process feel free to reach out to sales@houseofcleaningsupplies.com.au